Recently USA Today wrote that airline customer satisfaction was up, but industry ranks low. Would you say you are satisfied with your airline customer service? Recently I had a friend from Washington, D.C. visit me in Florida. She is from Africa and normally flies internationally so this would have been her first flight traveling within the United States. This meant flying domestically and little did she know there was going to be a big difference than what she was used to.

When I picked, let’s say her name is Monica, up from the airport the first ten minutes of our conversation was how surprised she was at the lack of customer service and comfortableness on the flight. I almost laughed because the truth is most of my traveling is domestic so I have gotten used to the standards of what to expect. “They didn’t offer any snacks! Not even peanuts! When did they stop giving out peanuts on a flight?”

Her short ranting made me thing back to when flying was a luxury travel. When customer service was one of the foundations of a good airline, not low baggage fees. Today it would seem that fees have overtaken what people would consider the basis for which they choose a flight, no longer demanding the expectation of luxury or even basic foot space. The good news to all of this is, according to USA Today, is on the rise.