Tag Archive: customer service

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08/09/2015 Nicole Williams Blog

Spirit continues in the spotlight

Spirit Airlines has been getting a lot of discussion lately and they continue to stay in the spotlight. From their low fares, expensive add-ons, service complaints, and more, much of the discussion and focus is on Spirit Airlines. For a quick re-cap, Spirit Airlines first caught everyone’s attention when they offered exceptionally low fares for…

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14/07/2015 Nicole Williams Blog

US Airways merging with American Airlines

It came as a surprise when US Airways announced they would be merging with American Airlines but the excitement hasn’t ended since! We are only a few days away from the official start and then the slow fading of the US Airways brand will be completely gone. Check out the official countdown here! Within three…

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28/04/2015 Nicole Williams Blog

Airline customer service is changing

Recently USA Today wrote that airline customer satisfaction was up, but industry ranks low. Would you say you are satisfied with your airline customer service? Recently I had a friend from Washington, D.C. visit me in Florida. She is from Africa and normally flies internationally so this would have been her first flight traveling within…

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24/03/2015 Nicole Williams Blog

US Carriers vs. Middle East Carriers

Recently the Cranky Flier wrote an article on the argument between US carriers complains against Middle East carriers and their compete on product. True to form, the Cranky Flier’s article is not only insightful but humorous. The argument stands that the Middle East carriers spend more focus on providing excellent service and benefits with the…

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17/02/2015 Nicole Williams Blog

Sadiq Gillani’s future of airlines

Sadiq Gillani is the senior vice president at Lufthansa Group, where he is responsible for developing the group’s direction in corporate strategy, portfolio strategy, innovation and business development. You can see more about Sadiq Gillani’s background here. He is also a lecturer at Stanford GSB and a member of the World Economic Forum’s Global Agenda…

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